Dell Inspiron 530 restarts unexpectedly
I have a customer with a Dell Inspiron 530 in which the computer will suddenly just restart while in the middle of using it. Multiple times now, the hard drive ends up getting damaged in this process and Vista will not boot. I run chkdsk c: /r from the Advanced recovery tools’ command prompt and it boots, but it still has this shutdown problem. There is no evidence of anything in any of the Event Logs in Windows right before this happens — go it’s not a Blue Screen. I replaced the power supply with a new one from a trusted seller on eBay and gave it back to the client. A few weeks later, the same auto-restart happened, damaged the hard drive and I got it back.Секреты прирожденного продавца. Часть 2
During my subsequent testing, the same thing would happen during a chkdsk outside of windows, so it can’t be a software problem.
Being unsure what to do, I sat on it for a few weeks searching for answers or others with similar problems. I found very little that was helpful, so I’m on my own. Please comment if you have had similar symptoms.
My next step was to buy a case with power supply — an unusual choice. It doesn’t feel to me like this is motherboard, processor, RAM or heat. I’m swapping it today — we’ll see what happens.
[UPDATE 12/8/10]: It has been running continuously in the CMOS menu since Monday night….so far so good.
I am currently experiencing the same issue with an Inspiron
530S. I did come across “event source: sr” which is related to the
system restore. I turned-off the SR and rebooted the PC. I was okay
the past few weeks until this afternoon. Today there are no error
logs messages. Same happened on another Dell PC in my office today,
he did get the “sr” message so I did above. My outside IT
consultant mentioned it could be a HDD or power supply going bad or
dust inside tower which I opened to write down the power supply/HDD
manufacturer information.
In my opinion it’s probably a bad HDD/SATA controller on the board. I have a client with the same issue on the same model. Has good power supply and memory checked fine.