My philosophy of troubleshooting, installing and fixing computers is based on years of figuring out on my own what works and what doesn’t work.
Because of my own self-education, I am generally skeptical of conventional wisdom and the methods of most phone tech support providers. I seldom need to reformat a computer and start over because of my deep experience in fixing problems, digging deeply to fix the root cause of a problem, not just fixing symptoms.
I am so confident in my ability to solve problems that if I cannot fix your problem, I will not charge you for my time.
I also strive to leave you with a system than can be supported by anyone else in a very standard way, so you are not handcuffed.