[SOLUTION] The VPN client was unable to setup IP filtering
In the Cisco AnyConnect VPN Client my user would get “The VPN client was unable to setup IP filtering. A VPN connection will not be established.” and “AnyConnect was not able to establish a connection to the specified secure gateway. Please try connecting again.”
This happened after being infected with malware (ZeroAccess trojan to be specific). After cleaning, it still wouldn’t connect to the VPN. Thanks to a hint here, I found that the cause was because the trojan deleted the Base Filtering Engine service.
I got it back by following the instructions from my preferred antivirus company, ESET.
If you can’t find the SubInACL.exe, get it from Major Geeks here.
Please comment if this DID or DIDN’T help.
That’s exactly it! It was missing the Base Filtering Engine, and the fix from ESET put the service back.
Hi!
It worked like a charm!
Many thanks!
This worked for me, thanks for the info.
After spending a day on my own trying to fix the connectivity issue, I tried your solution and its really works. Thanks!
Thank you for this post. It worked perfectly.
It worked and saved my time. Thanks a lot.
thanks very much for posting this information, worked exactly as you described and fixed my problem.
thnx very much, it worked like charm!
Thanks very much for taking the time – the topol from ESET solved the problem.
Thank you, for for me as well!
Sorry, worked for me as well!
Worked like a charm! Thank you!
Yep. It worked for me too. All I had to do was run the .exe file, reboot and all was well.
Thanks!
Worked like a charm – the malware messed with this service, and I believe BITS as well, but the repair brought them back and I am now able to get on VPN again. Thanks.
This solution worked for me! Thanks!
It work. Thanks you so much
This solved my problem! Thanks!
Lifesaver – thanks!
Runs like a Knife in a bUtter
nope … still missing many services.
sounds like I am the only one that didn’t work!
Mark,
Try running this service repair tool from ESET:
http://kb.eset.com/library/ESET/KB%20Team%20Only/Malware/ServicesRepair.exe
I did …. it didn’t work!
thank you so much. this fixed my issue!
Thanks. Fixed mine.
Many thanks for this very useful article!!
It didn’t worked for me by using Repair Utility. I have to use section
“How do I remove Sirefef (ZeroAccess)trojan?”
which helped me in getting my laptop cleaned and services restored.
It could also mean that some setting in your group-policy is not supported. Removing this fixed my issue: “always-on-vpn profile-setting”