Novatel DW5800 4G LTE Verizon card not working [SOLUTION]
My client’s Dell Latitude E6420 has a Novatel DW5800 LTE card in it connecting to Verizon. After about 3 months, the connection program said it couldn’t find the device. In the Device Manager, it showed “The device cannot start. (Code 10)”.
I reinstalled the drivers, but that didn’t change anything. I reseated the card and the Code 10 went away, but the program still was having a hard time connecting to the card. It did initialize it once, but still didn’t connect. I spoke to a ProSupport technician at Dell and without any trouble he sent me out a new card. The new card worked instantly upon replacing it.
If you have this card so bad (Novatel Wireless E362, DW 5800, WRYPD, 0WRYPD), comment here!
[update 8/1/12] I find it interesting that this card is no longer available in the configuration page of the Latitude E6420 and I can’t find it alone either.
Just to make sure there isn’t confusion, here is the Novatel card:
Here is where the SIM card goes (remove the battery first):
Here is where the Novatel card goes (or other WWAN/3G/4G cards would go, which is under the bottom cover):
I have tried to activate this same card in newly purchased E6420 xfr. I keep being ping ponged between Dell and Verizon. It seems Verizon does not recognize the sim card in the DW5800. When I do a self diagnostic it says invalid sim. I have spent several hrs on phone with out any solutions.
Verizon sends me to Dell. Dell sends me to Verizon.
Wondering if anyone else having this problem and solution.
Thanks
I really hate it what they blame each other without getting to the bottom of it. I think you need to fight each of them to send you a new SIM first, then a new card. You may want to stop in a Verizon Wireless store in a non-busy time and see if anyone is willing to help you troubleshoot the SIM (maybe they could pop in another?).
Based on my experience, I think it could be a bad 4G card, but the SIM is probably more likely.
You are right. After finally finding the sim, I replaced it with the activated sim that Verizon sent me. I had no docs. telling me where sim was located. Dell told me that sim was built in card. Wrong.
Thanks for your help and advice.
Wayne
That makes me think that I need to take a picture of the location of the SIM card and WWAN card. I’ll do that.
Our company purchased 60 E6420 units for field employees. The 4G worked perfect initially, however after changing areas and hitting different bands of signal strengths, the connection manager gets “stuck” on the lowest signal band.
Example… I can have a 4G signal, then move into a 3G area. At that point, I will never be able to connect to 4G again. Once I drive under a bridge and hit 1xrtt, the card never works again unless I reboot.
We removed the Dell Mobile Brodband Utility and installed VZAccess Manager then disabled the 4G. The cards work fine now… just no 4G. I guess any signal is better than rebooting 5 times a day.
In addition, there is a conflict when moving from Wi-Fi to WWAN that will sometimes throw the card into “Cannot Detect Device”
Yes the card is underneath the battery and Dell will tell you to remove it and reinsert it a million times. Then reboot 75 times. It is only a short term fix for the real issue.
I will try new SIMS as I wouldn’t think all 60 WWAN cards would be defictive. We would love to have the 4G which we paid for.
We’ve had similar problems with the dw5800 and are looking at replacing them with MiFi devices or changing the connection to 3g.
http://www.jasonhartman.net/2011/07/turn-off-4g-in-your-verizon-usb-modem.html
The card also seems to react to data transfer from nearby devices on the same wireless network (Verizon).
There is a firmware update that is needed. Update it and it works fine
I can tell you a lot about these cards.. AWESOME.
1. you can use any network management software you want. Novatel “Mobile Broadband Utility” / Verizon VZ Access Manager / just built in windows 7 network adapter tool. (honestly the generic windows is fine.)
2. all you actually need is the basic drivers from Dell / Novatel.
3. You can argue with Verizon enough and actually convince them to file a waiver and mark it as a “Tablet” entitling you to a lower rate plan.
4. There is no on device activation. You need a pre-activated SIM Or you can do an SIM Swap from an existing cell phone once the SIM has been activated (hello grandfathered unlimited LTE plan)
5. If you take the SIM out you have to reboot the computer for it to be recognized.
I know old thread….I hope since you are the only ones in cyber land that know anything about this you can help me,
I have a new to me dell e6420 xfr win 7 64 with the dw5800 for broadband,
It came with a Verizon sim but I have att data plan so I switched in a att data sim and had that activated, I had to go in and replace the Verizon APN with the att APN and it works sort of some times but the biggest issue is that it resets back to the Verizon APN after a reboot, and even after fresh reinstall of os so will this dw5800 only work with Verizon?
Any way to get it working with att sim?
many thanks
tina